Beaver Creek is up and water’s getting in. What should I do?
- If water is rising inside or near the electrical panel, get out and call 911. Don’t walk through moving water.
- If it’s safe to stay, move people, pets and valuables to a higher floor or a dry room.
- Photograph the water line on the walls and anything damaged.
- Call or text us at (865) 255-9692. A person answers 24/7.
Once the water stops coming in, we start with emergency water removal.
Can carpet be saved after creek flooding?
Usually not. Floodwater from outside is Category 3. It carries soil and bacteria, so carpet and pad that soaked in it are normally removed rather than cleaned. Drywall that wicked water up from the floor is often cut out to a set height. The framing and subfloor are then dried, cleaned and disinfected.
That’s different from a burst pipe in the kitchen, where clean water and fast drying can save a lot more. Read more on water damage restoration.
Who pays for flood damage in Powell?
It depends on your coverage. Many homeowners policies treat rising water from outside differently from a pipe leak, and flood coverage is often a separate policy. Call your agent and read your policy before assuming either way.
We work with your adjuster and document everything: photos, moisture readings, notes, and what was removed and why. See insurance help.
Can you get dog and cat urine out of carpet?
Often, yes. Sometimes not completely. Urine soaks through the carpet into the pad and sometimes the subfloor. We find the spots, treat them, then clean with truck-mounted steam, which flushes deeper than surface methods. Old spots that have sat for months may leave a stain or a faint smell, and we tell you that before we start. See pet urine and odor removal.
Are your carpet cleaning solutions safe with kids and pets?
Yes. We use green, eco-friendly cleaning solutions that are safe for pets and kids once dry. Keep everyone off the carpet until it’s dry: about 30 minutes to 2 hours for low-moisture cleaning, about 1 to 3 hours for steam.